Frequently Asked Questions

Q:    When will my order shipped?

A:    Order made by 9:00 am Pacific Time will be shipped same day, except Holidays, Weekends. Order made after 9:00 am Pacific Time will be shipped on next Business Day.

Q:    The shipping status indicates my package was sent, but there is no movement or scan.

A:    Order sent during peak hour or season may subject to delayed by shipping company in rare case, some package will be delivered without having tracking information due to the shipping company system glitch. If we did not send out something due to any reason, we will contact you in the same day.

Q:    My package was returned to sender

A:    Shipping company will return packages if the address is wrong, missing apartment number, vacant, or security issues of your drop off location. Please double check your address before buying, once the package is returned, there will be additional shipping charge.

Q:    Shipping company holds my package and requests for additional postage

A:    All the package postage was paid off upon our agreement with Shipping company, if there is possibility that you get the notice of additional postage, please DO NOT make payment and refuse the package. Contact customer service for help. We will NOT be responsible to additional postage paid on customer side.

Q:    Can I request to change my address?

A:    Please send customer service message as soon as possible if you need to change address, once the package was sent, we won't be able to change address.

Q:    I did not receive my order, but the tracking information says delivered.

A:    For delivered status package, please contact your local shipping company agency for information. You can also make claim directly to them.

Q:    It won't fit my vehicle but the description includes my model

A:    Compatibility chart is only used to check stud thread corresponded to wheel lugs. There are many other factors on your wheel will determine the fitment such as HEX, SEAT TYPE that is determined by rim that is NOT included in the compatibility chart. Some models within the same year may have different configurations. Please check GENERATION as well. For vintage model, your stud may have been changed due to the age of the car. Please check carefully.

Q:    My car is not listed in the compatibility chart, but the requirement matches, can I use this sets?

A:    As long as you check all the requirements match, you are good to use it.

Q:    What does Fender Gap mean?

A:    Fender Gap is the maximum Thickness of Adapter you can use, if you go beyond fender gap, your wheel will run the fender to cause problems. Please refer to the guide to measure fender gap before buying.

Q:    How do I choose correct thickness?

A:    Please refer to the Fender Gap Limitation to select from the safe range.

Q:    I need more help or support, discount, bulk deal

A:    Contact customer service for help at any time.